Internal emails vs town halls - which actually moved the needle at your company?
I got into it with our comms director last week over something that's bugged me for years. We rolled out a big restructuring plan back in March of 2022, and the CEO insisted on a single all-hands meeting to explain it. I argued we needed a series of smaller emails over two weeks instead, breaking down the changes step by step. Three years later, I still hear from people in the warehouse who sat through that town hall and left confused about their own job roles. Meanwhile, a buddy of mine at a logistics firm in Cleveland swears by short weekly email blasts from the CEO, says their productivity actually went up after they dropped the big meetings. So which format actually gets information to stick in your experience - the live event or the written update? Has anyone else dealt with a rollout that bombed because of the format?