A customer told me my brake job was too quiet
About two years back, I did a full brake job on a regular's car, a 2012 Civic. I was proud of it, everything felt smooth and solid. The guy came back a week later and said, 'Pat, the brakes are fine, but they don't make any noise now. The old squeal was my warning they were getting low.' I'd never thought of it that way. I always aimed for silent operation, assuming that was the peak of a good job. Now, on certain older models where the wear indicators are just simple metal tabs, I'll actually mention to the owner that a light squeal before the pad is fully gone is normal and useful. It changed my whole approach from just fixing the car to also explaining how it talks. Anyone else adjust their process after feedback from a driver, not another mechanic?