Had a customer argue with me for 20 minutes about a sticky shutter blade on a Canon AE-1 at my shop in Austin last week
Honestly, I'm still thinking about this. Guy comes in with a Canon AE-1, says the shutter blades are slow to open in cold weather. I pop the lens off, take a look, and tell him it's likely old lubricant turning to goo, a super common issue. He insists it's a spring tension problem and even pulls up some YouTube video from a guy who says you just need to oil the blades directly. I tried explaining that oil will attract dust and make it worse, but he was dead set. We stood there for almost half an hour, me showing him the gunk on a test camera and him quoting some random internet guy. Finally he packed up his camera and said he'd fix it himself at home. I'm not mad, just confused why some people trust a stranger on video more than the person holding their camera. Has anyone else dealt with customers ignoring your actual repair experience because of something they saw online?