Customer didn't believe me until I let him watch the derailleur fail live
Had a guy in the shop last Tuesday swear his shifting problem was the new cassette I sold him. I checked the cable tension, checked the hanger alignment, everything looked fine on the stand. So I put it on the trainer with a wheel sensor and let him shift through the gears himself. Third shift up, the old shifter slipped twice and he saw the chain skip before I touched anything. He went quiet, asked what a new shifter costs, and paid for it on the spot. Anyone else have luck using real-world tests to shut down the blame game?