Just fixed a $300 mistake in our invoicing system

I noticed a bunch of our small business clients kept paying late last quarter. Took me 3 hours digging through QuickBooks to realize we had the wrong email template set for invoice reminders. It was sending the notice to us instead of the customer, like some kind of test mode we forgot to turn off. Now we're back to getting paid on time, which is wild for a 2 person shop in Ferndale. Anyone else finding these weird little settings that mess things up?

2 comments

2 Comments

davis.diana1mo ago

Missed that one myself last year with a completely DIFFERENT thing. Had the thank you page email going to our junk folder for SIX months. Clients were sending me screenshots of their confirmations and I just thought they were being weird.

mia5921mo ago

Wait hold on I think the thank you page and the email confirmation are actually two different things. The thank you page is the one that shows up right after someone submits a form on your site, it's not something that can go to a junk folder. But I totally feel your pain with the email thing, I had a similar issue where my order confirmations were getting filtered out and I didn't realize for months.