Pro tip: I think everyone is wrong about how to handle a client who won't pay

Most people say to stop work immediately, but I've found sending a polite, firm email with a clear 7-day deadline gets the invoice paid 90% of the time. It keeps the relationship from blowing up. Has anyone else tried a softer approach first and had it work?

3 comments

3 Comments

clairefisher3mo ago

Wow, I used to cut off work right away too. But @rowan_wilson40 is spot on about the friendly reminder... giving people that one clear chance usually fixes it. I've saved a few good clients that way.

lily_stone7619d ago

Used to be on team "stop work, send the mean email" (I really thought that was the only way) but your post and the comments here totally flipped my view. I tried the soft email with a clear deadline on a client who was two months behind, and they paid within 48 hours with a genuine apology. Would have burned that bridge for sure if I went the other route. That "lost in their inbox" thing really happens more than people think.

rowan_wilson403mo ago

Totally agree with the softer approach first. I always send a "friendly reminder" email before anything else, like maybe the invoice got lost in their inbox. Attach the invoice again, keep the tone professional but chill, and set that clear deadline. It saves the working relationship and honestly, most people just forget or have a cash flow hiccup. Going nuclear right away burns bridges for no reason.