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Tried the 'just be nice' approach at customer service and it backfired completely
I had this problem with my internet provider for three months. Kept getting these random dropouts every evening around 7 pm. Called their support line maybe 6 times. Every time I was patient, polite, said please and thank you. Got nowhere. One guy even told me to restart my router for the fourth time. Finally I called back and just told them straight up that I was fed up and needed this fixed today. Got transferred to a supervisor who sent a tech out the next morning. The tech found a loose connection on the pole outside. Whole thing took 10 minutes to fix. So much for killing them with kindness. Has anyone else found that being firm works way better than being nice?
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gray_patel11d ago
Honestly I don't think you were really being nice the first time. You were being passive. There's a difference between being polite and just letting people walk all over you.
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jana_miller3111d ago
Whoa, wait, are you saying being nice is actually just being a doormat?
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