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Pro tip: calling a real person is faster than pressing 0 for an operator now
I remember back in the 90s I'd just dial the store direct and get a human in 2 rings. Last week I spent 18 minutes trapped in an automated menu trying to get a refund for a broken blender. Has anyone else noticed how companies hide their human contact info on purpose now?
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noran211d ago
Yeah that "pressing 0" trick barely works anymore, most systems just dump you back in the queue or play a recording now. It feels like the whole world is designed to wear you down on purpose, not just phone menus. Even ordering food at a counter, you scan a QR code and fill out a form instead of just telling someone what you want. Everything's a wall you gotta figure out how to climb just to talk to another human.
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skylerm551d ago
Man that "designed to wear you down on purpose" line hits home. I spent an hour and a half last week trying to cancel a service I never even signed up for, just got bounced between automated menus and hold music that sounded like a dying fax machine. You're right about the QR code thing too - went to grab lunch yesterday and the counter had a sign saying "please order through our app for faster service" but the app wouldn't even load. Makes you wonder why they bothered having a counter at all if they don't want to talk to you. Did you ever find a way around those phone systems or did you just give up like I usually do?
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