My internet was out for 3 days and the tech support guy told me to 'try unplugging the router' after I'd already done it 5 times.

3 comments

3 Comments

Remember that time my cable box just kept resetting? I called and they told me to unplug it for a full minute... like @nina_butler said, they don't listen. I had already done it twice while on hold. The guy made me do it again while he waited, and of course it did nothing. They ended up sending a whole new box a week later.

kelly6115d ago

Wait, was this really that big of a deal in the moment though? I mean, yeah, it's annoying having to sit through the same script again, but you got a new box and everything worked out in the end, right? In my experience, those reset loops are a known bug and sometimes the techs really do just have to follow their checklist before they can escalate it. Honestly, a week turnaround for a free replacement sounds about standard for cable companies these days, so I'd say you came out okay overall.

nina_butler2mo ago

Ugh, that's the worst. They always say that even after you tell them you already did it (like, hello, I'm not a total newbie).