My $300 'nonstick' pan set turned into a sticky nightmare after 2 weeks

Bought a fancy ceramic pan set from a big box store. Thought it would be amazing. By day 3, eggs were sticking like crazy. Called customer service. They said I was using 'too high heat' even though I kept it on medium. Asked for a refund. They said no because I 'damaged the coating' by using metal utensils. I only used silicone spatulas. They didn't care. Told me to file a warranty claim online but the website just loops back to the homepage. Wasted 4 hours on the phone total. Has anyone else had these companies blame you for their bad product?

2 comments

2 Comments

terry17d ago

It's just the new way of doing business... everything's built to break and the customer's always wrong when they call.

the_margaret6d ago

My toaster has a "smart" feature that refuses to toast bread unless it connects to wifi first. Like, I'm pretty sure burning bread was something we figured out 100 years ago without needing a login screen. Last week I had a coffee maker stop working because it "couldn't verify the subscription status of the water reservoir." I'm just trying to get caffeine into my face before 7am, not troubleshoot a financial services platform. At this point I'm half expecting my front door to demand a monthly fee before letting me back into my own house.