Just found out my internet provider was charging me for speed I never got

I was going through my old bills last night and noticed I'd been paying for 200 Mbps for over a year. Ran a speed test on a whim and was only getting like 40 Mbps. Called them up and they tried to blame it on my router but I had their modem. They finally admitted there was an 'issue on their end' after 3 days of back and forth. Anyone else check their actual speeds after seeing a weird charge?

2 comments

2 Comments

oscarmurphy27d ago

Ran a speed test on a whim" is exactly how my buddy found out he'd been paying for fiber speeds but getting DSL level crap. Took him two months of calls to get a refund.

singh.wren27d ago

Oscarmurphy probably felt like he was paying for a Ferrari and getting a pogo stick. My cousin had the same issue with Comcast, they kept saying "speeds up to 100 Mbps" and he was getting 12. The refund process was such a nightmare they made him jump through hoops for three months before finally giving him a credit. Did they at least give you a decent runaround or just the standard "we'll look into it" spiel?