I got my $200 refund after a manager told me 'the system won't allow it'

They said the return window closed 3 days prior. I calmly asked for a supervisor, then asked them to check their 'customer satisfaction override' policy, which I found in their own terms online. Has anyone else had to quote a company's rules back to them to get a basic fix?

2 comments

2 Comments

the_lucas5d ago

Man, that is so frustrating! I totally get why you had to go that route. It's like companies write these policies but don't train their staff on them. You shouldn't have to be the one digging through their own rules just to get a fair deal. It's a power move though, and it works more often than not. Good on you for sticking with it and not taking no for an answer.

hayden_martin295d ago

My last three calls with support went the other way.