I finally got a refund after my flight was canceled, but it took 4 months.

Airline canceled my trip to Denver, said refund would be 7 business days. Had to call them over a dozen times, each rep gave me a different story. Has anyone else had to fight this hard just to get their own money back?

3 comments

3 Comments

sarah_brown2mo ago

Four months is just crazy, I mean they said seven days. I had to call that many times too once and it just drains you, you know? Every single person you talk to has a different answer and you start to feel like they're just hoping you'll give up. It shouldn't be a whole battle just to get what you're owed.

brianm2711h ago

Wait, they told you seven days and it took four months? That's not just a delay, that's like they're playing a whole different game than what they promised... I've had that runaround too, where you keep calling and every person gives you a new excuse that contradicts the last one, it makes you wonder if they even keep notes on the same account. Honestly though, four months of that sounds like they were hoping you'd just give up and stop bugging them, which is exactly what you said.

verac402mo ago

Yeah when you said they're "hoping you'll give up" that hit home. What finally worked for you? Did you find a specific thing to say or ask for that got you to a person who could actually fix it?