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I finally stopped letting clients push me into bad color choices after a bridal party meltdown in St. Louis.
It was a wedding two years ago where the maid of honor insisted on a platinum blonde that would have fried her level 6 hair. I gave in, and after three rounds of bleach, her hair snapped off during the style. The bride cried, and I comped the whole party. That cost me over $800 and a whole lot of stress. Now, I show them a strand test result and say 'this is what your hair can do today.' If they push, I tell them I'm not the right stylist for the job. Has anyone else had to get this firm to protect both the client and your own reputation?
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blair_lewis852mo ago
Yeah, and it's not just about the money you lose right then. That broken hair photo gets shared everywhere, and suddenly you're the stylist who "ruined" someone's hair, even though you warned them. I started taking a picture of the strand test result with the client's consent and keeping it on file. That way, if there's any complaint later, I have proof of what their hair was actually capable of handling that day. It sounds harsh, but it protects everyone. You save them from a disaster and save your own name from getting dragged online over something that was never going to work.
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wright.michael2mo ago
My local bakery started putting a little "best by" time stamp on their fresh bread bags. It's the same idea. They know a customer might leave it in a hot car for three hours then complain it went stale. Now there's a record. We're all building paper trails just to prove we did the basic job right because one bad photo can wipe out years of good work.
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the_stella2d ago
Woah, is it really that deep though? I mean, yeah, one bad photo can be annoying, but I feel like most people aren't that ruthless. Like, if a client leaves bread in a hot car, they probably know it's their fault and won't go on a crusade about it. And for the hair thing, a strand test picture seems extra when you could just talk to the client honestly about what's possible. I get wanting to cover yourself, but it kinda feels like we're all paranoid and overcomplicating things now.
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