Heard a client say her last stylist rushed her roots, now I'm rethinking my booking times

I was doing a full highlight on a new client last Tuesday and she mentioned her old salon always rushed her through the root touch-up, like 25 minutes total and she felt like she was in a race. That got me thinking about my own scheduling. I usually book 45 minutes for a root touch up but after hearing that, I bumped it to an hour. No one has complained about the extra time yet, and honestly my work feels cleaner. Has anyone else adjusted their service times after a client said something offhand? How do you balance not rushing against fitting in more clients?

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johnb953d ago

My friend got rushed once, cried in the car, now she takes her sweet time and clients love it.