Can we talk about how a simple chat with a delivery driver changed my view on our internal newsletter?

I was grabbing lunch yesterday and got talking to the guy dropping off our office order. He asked if we ever read the 'company updates' email because the font was so small on his phone it gave him a headache. I checked it later and he was right, the mobile version was a mess. It made me realize we design everything for people at desks, not the half our team who are out in the field. How do you make sure your internal comms actually work for everyone, not just the office staff?

2 comments

2 Comments

kelly.parker2d ago

Honestly, is a bad font size really the big issue here? Most people just delete those emails without reading them anyway.

the_charlie1d ago

Kelly Parker makes a fair point about people deleting emails, but font size actually matters more than you'd think. Tiny text makes older coworkers skip important info, and huge fonts look unprofessional so clients might not take you seriously. If the goal is getting people to read things, making it physically hard to read is the first place you lose them. Bad formatting just gives people an easy excuse to hit delete.