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I finally listened to a customer who said my repair notes were too vague
A regular client brought back a Canon AE-1 I fixed last month, saying the shutter was sticking again and my invoice just said 'cleaned shutter.' He asked for specifics on what was cleaned. Now I write down every step, like 'removed front plate, cleaned curtain rails with lighter fluid, checked spring tension.' Do you think detailed notes are worth the extra time for repeat business?
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derek_schmidt12d ago
Ever have a customer come back because they didn't understand what you did the first time? I started doing the super detailed notes after that happened to me, and it totally stopped the repeat questions. It's exactly what @angela40 said, it proves you know the job inside and out. The extra few minutes writing it down saves me so much hassle later, and people really seem to appreciate seeing exactly what they paid for.
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