Had a client's whole tile order show up wrong right before a big job

Honestly, I was at a new build in Springfield last Tuesday, ready to start a 1200 square foot floor. The truck dropped off the wrong color and finish, a full pallet of it. I called the supplier, but their next shipment was a week out. I ended up driving to three different stores across two counties, buying out their stock of the right tile to get enough to start. Has anyone else had to scramble like that, and what's your backup plan for material screw-ups?

2 comments

2 Comments

davis.diana8d ago

Always check a sample from the pallet before the delivery truck leaves.

sageellis8d ago

Yeah, that's a brutal way to start a job. I always open and check a box from every pallet the day before install now. It's saved me from a couple last minute disasters.