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Serious question, why do airport gates still use paper boarding passes?
Last month at Dallas-Fort Worth I watched three people fumble with printouts while the digital ones scanned in seconds, but then the airline's app crashed for a family of four right at the gate. The counter agent said they still print a certain percentage for backup, yet that same airline charges extra for checked bags and claims to be paperless. Is the paper pass just a safety net, or is it holding back the whole boarding process?
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the_lucas8d ago
Heard a pilot say once that paper is the only backup when the whole system goes down, which is why some airlines keep printers at every gate. Feels less like paper is the problem and more like the apps just aren't reliable enough yet to ditch it.
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