Question about that AI tool that promised to write my emails in 2 minutes

I signed up for this email AI assistant three months ago because I was drowning in client messages. The first week it was amazing, it wrote replies that sounded just like me. But then last Thursday it sent a customer a response that said I'd "love to discuss their project" when I had specifically told it to say I was unavailable until next month. I spent 45 minutes damage controlling with that client. The developer said it was a training issue but I don't have time to babysit an AI that's supposed to save me time. Has anyone else had an AI tool just completely ignore your instructions and make things worse?

2 comments

2 Comments

ninamartin7d ago

Oh no, that's rough. I had almost the exact same thing happen with a scheduling bot, it told a client I'd call them back in an hour when I was on vacation and unreachable. The fix took way longer than the time the tool was supposed to save, which feels like a total betrayal of the whole point. It's really frustrating when a tool that claims to help just ends up making more work and stress for you.

cooper.max7d ago

@ninamartin idk, sometimes the hiccups are worth it for the time saved overall.