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A client in Boise said my trim was making her horse sore, and she was right.

She pointed out that I was taking too much heel off her quarter horse, leaving it with no support. I had been doing it that way for maybe ten years, thinking a lower heel looked cleaner. After she spoke up, I started leaving a full quarter inch more heel on most of my trims. The difference in how the horse moved was clear after just a few shoeings. Has anyone else had a client catch a bad habit you didn't know you had?
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3 Comments
ross.kelly
ross.kelly1mo ago
Funny how a fresh set of eyes can spot the blind spot you've had for years. It wasn't a client for me, but my own kid watching me work. They asked why I always started rasping at the toe on every single horse, like a robot. Made me realize I was stuck in a pattern without even thinking about the individual frog or sole condition. Now I take a full ten seconds to just look at the darn foot first. Broke a decade-long autopilot habit.
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robertb30
robertb301mo ago
How do we miss what's right in front of us?
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webb.blake
webb.blake22d ago
Do you think that client speaking up changed your whole approach, or just nudged it a little? It sounds like a pretty basic thing to be missing for ten years, but we all get locked into what looks right instead of what works. Was there any other part of your trim that shifted once you started paying attention to function over form?
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