Vent: A client in Chicago told me my extractions were too fast and it hurt

She said 'you're rushing, it feels like you're just trying to get through it' during a facial six months ago. I slowed way down, added more steam time, and now my pressure is way lighter. Has anyone else had a client call them out on speed?

3 comments

3 Comments

jenny_jackson3d ago

Oh man, that takes me back. I had a client years ago who told me my scalp massage during a shampoo was "aggressive" and honestly it stung for a week. But it totally changed how I work now, I go super slow there. It's wild how one piece of feedback can flip a switch in your head. You did the right thing listening and adjusting, even if it felt rough to hear in the moment. Some people just have a way lower pain threshold or different sensitivity, you know?

blair_lewis851d ago

Used to think clients were just being picky until one winced during a simple comb out. Totally rewired how I see feedback now lol.

the_abby2d ago

Always ask new clients about pressure before you even start.