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Rant: my crew froze on a Friday walkthrough and cost us a $19,000 job in Cincinnati
We had a walkthrough with a property manager for a 14 unit repaint in Cincinnati and my two leads just stood there with their hands in their pockets for the first ten minutes. The manager asked how we would handle the stairwells and nobody said a word, so I jumped in, but by then it looked like I was the only one who knew the job. She said she would call us back by Monday and instead picked the other bid, which was about $19,000 we were counting on for a slow stretch in July. What burned me is these guys are good painters with 12 and 15 years in, they just go blank the second a client is in the room. I have tried giving them the questions ahead of time on paper and it barely helps. Has anyone actually gotten a quiet lead to speak up in front of a client, and what did you do?
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