My 'fake it till you make it' plan crashed harder than my old laptop

So I left my job in retail to try for a tech support role. My first plan was to just wing it and hope for the best, which lasted about a week. I was googling answers while on the phone with customers, it was a disaster. Then I spent like $60 on a short online course from a guy in Austin who actually works in the field. Night and day difference. The course gave me a real script for common issues and a way to actually listen to what the caller was saying, not just panic. I went from getting a customer complaint my second day to actually solving a tricky printer network issue by my third week. Has anyone else had a total flop of a first plan that you had to completely scrap?

3 comments

3 Comments

evangarcia1mo ago

Googling answers on the phone" is the worst, I totally froze up my first week too!

kelly.parker1mo ago

That first week panic is a universal rite of passage.

wright.michael10d ago

Started noticing how much we lean on quick searches for everything these days, not just at work but for everyday stuff like fixing a leaky faucet or figuring out a recipe. It seems like nobody wants to sit and think through a problem anymore, they just grab their phone and look up the answer. That frozen feeling on the job is just a bigger version of that same panic when the internet lets you down and you have to actually use your brain.