A regular at my shop in Phoenix told me he prefers a 30 minute cut

He said the extra time lets him relax and actually enjoy the experience, which made me rethink always trying to be the fastest. I used to think speed was the only thing that mattered for keeping the books full. Has anyone else had a client change their mind about what makes a good appointment?

3 comments

3 Comments

cole_walker2612d ago

Wait, are you telling me I've been wrong this whole time chasing 15 minute cuts? @the_evan I just had a similar thing happen at my shop last month. A regular who always booked 20 minute appointments asked if I could slow down and give him a full 40 minute session instead. He said he wanted to actually talk and have me take my time on the details instead of rushing through. I thought he was crazy at first but now I got three other guys asking for the same thing. It completely changed how I look at my schedule and I actually enjoy the work more now. The extra time lets me catch things I would miss and the clients leave way happier.

the_evan1mo ago

My shop in Tucson started offering a 45 minute "unwind" cut last year. It books out two weeks solid now. Some people just want the chair time, not the speed.

the_wesley1mo ago

What's the actual service like during those 45 minutes? Is it just a slower haircut, or do they add things like a longer scalp massage or hot towels? I'm curious what makes it feel different from a regular appointment that people would wait two weeks for it.