Warning: My credit union's app glitched and locked me out for 3 days

Last Thursday I tried to pay my rent through my credit union's mobile app and it just froze. I closed and reopened it a few times but nothing worked. Then I got a notification saying my account was temporarily suspended for security reasons. I called them right away and sat on hold for 45 minutes. When I finally got through, the rep said there was a system glitch that affected about 200 members in my area. I couldn't access my money for three whole days while they fixed it. Has anyone else dealt with a bank app just crashing like that during a critical payment time?

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1 Comment

holly8981d ago

I read something about a bigger credit union having a similar issue last month and they ended up refunding overdraft fees for everyone affected. That three day lockout sounds like a nightmare if you had bills due.