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Serious question, how do you handle a customer who watched a YouTube video and now thinks they know your job?
Had a guy yesterday at my booth in Chicago tell me I was 'doing it all wrong' because some influencer said chip readers are slow and I should just swipe. Asked him if he wanted to pay the chargeback fee when his card gets skimmed, and he backed off quick. Anyone else get this nonsense regularly?
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quinnbailey4d ago
Did you at LEAST get to hit him with the 'oh I'm sorry, I didn't realize YouTubers had to get PCI compliant' line? Honestly we should start carrying little scripts for these guys, like 'congratulations, you've unlocked the level where the real work starts'.
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xena_allen1d ago
Felt that in my soul, I always forget the script but end up saying something twice as sarcastic anyway.
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