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A broker in a coffee shop told me something that still bothers me

I was in a place in Denver about six months ago, just getting a coffee before a meeting. A broker sat down next to me, saw me looking at a bank's rate sheet, and started talking. He said, 'You know, banks are just order-takers. They have one product and they sell it to everyone.' He said it with this total confidence, like it was a simple fact. The way he dismissed the whole idea of a relationship with a bank stuck with me. It felt like he was selling a story more than a service, pushing this idea that brokers are the only ones who look out for you. I left wondering if that's the standard pitch now, to just trash the other side completely. Has anyone else had a broker talk like that, where they made banks sound totally useless?
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3 Comments
christopherwilson
Hate that kind of pitch, honestly. It's a cheap shot that makes the whole industry look bad. Good brokers explain what they do without having to trash someone else.
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maryp18
maryp182mo ago
What if the other person is actually doing a bad job though? I get what you're saying @christopherwilson, but sometimes a direct comparison is the clearest way to show your value. It's not always about trashing someone, it's about pointing out a real problem in how some people work. If a broker is hiding fees or giving bad advice, calling that out helps clients. The industry looks bad when we stay quiet about bad practices, not when we talk about them.
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emma_burns96
This whole thing is just another version of how everyone talks now, like you have to tear something down to build yourself up. It's the same way people talk about cars or phones or even neighborhoods - everything has to be either the BEST thing ever or completely useless, no middle ground. That broker's pitch was just playing on people's fear of being taken for a ride, which is a pretty cheap way to get business if you ask me.
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