Pro tip: A customer's comment about a $15 part changed how I look at every call now.

I was replacing a control board on a fridge in a rental unit, and the property manager said 'you know, you're the only one who even checks the door seals first.' It made me realize I was jumping to the expensive fix without the basic check. Anyone else get caught in that routine?

3 comments

3 Comments

joseph_black1mo ago

My shop bills by the hour, so checking every seal first just costs the customer more money.

gray_nguyen223d ago

Honestly that's just good business sense right there. Tbh I've seen shops waste so much time on stuff that wasn't even the problem. Patricia_singh81 is totally right about battery cables too, it's wild how often it's something simple. Ngl if a mechanic started checking every single seal on my car before even looking at the issue, I'd be pretty annoyed at the bill. Makes way more sense to just focus on what the customer actually brought the car in for.

patricia_singh811mo ago

My cousin's a mechanic and he swears half his jobs start with a loose battery cable... @joseph_black's hourly thing makes sense for his shop though.