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Just realized I was handling client feedback all wrong for years
I've been a project manager for about 8 years, and my old method was to take every single piece of client feedback, good or bad, and send it directly to the whole team in a giant weekly email. I thought transparency was key. Last month, on a big website redesign for a law firm in Boston, I tried something new. I started filtering the feedback first, grouping similar points, and then having a quick 15 minute call with just the designers and devs to talk it through. The difference was insane. The team stopped feeling attacked by every little comment and actually started solving problems faster. We cut down on miscommunication emails by like 70%. Has anyone else made a simple switch in how they pass along info that totally changed the team's mood?
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schmidt.willow1mo ago
Honestly, that sounds like basic management 101 though.
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jakegarcia13h ago
12 Boston projects here over the years (I do the electrical work in a lot of those fancy downtown renovations). One thing nobody talks about is that filtering feedback changes the actual power structure on a job. When you dump raw client comments on the team, the client controls the conversation. When you filter and summarize it first, you take back control of the workflow. The law firm might not realize it, but you essentially made yourself the translator and gatekeeper, which is way more efficient than having 10 people interpreting "we want it to look more professional" in 10 different ways.
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